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Effective Date: September
28, 2018
BY ACCESSING OR USING
THE SERVICES, YOU AGREE
TO THE PRACTICES AND
POLICIES OUTLINED IN
THIS PRIVACY POLICY AND
YOU HEREBY CONSENT TO
THE COLLECTION, USE, AND
SHARING OF YOUR
INFORMATION AS DESCRIBED
IN THIS PRIVACY POLICY.
IF YOU DO NOT AGREE WITH
THIS PRIVACY POLICY, YOU
CANNOT USE THE SERVICES.
IF YOU USE THE SERVICES
ON BEHALF OF SOMEONE
ELSE (SUCH AS YOUR
CHILD) OR AN ENTITY
(SUCH AS YOUR EMPLOYER),
YOU REPRESENT THAT YOU
ARE AUTHORIZED BY SUCH
INDIVIDUAL OR ENTITY TO
ACCEPT THIS PRIVACY
POLICY ON SUCH
INDIVIDUAL’S OR ENTITY’S
BEHALF.
1.1.Introduction
NW Providers Directory
(“us,” “we,” or “NWP”)
is committed to
respecting the privacy
rights of our users and
visitors to
www.nwproviders.com
(the “Site”) and related
websites, applications,
services and mobile
applications provided by
NWP and on/in which this
Privacy Policy is posted
or referenced
(collectively, the
“Services”). This
privacy policy (“Privacy
Policy”) covers our
practices with respect
to personally
identifiable information
(“Personal Information”)
that we gather when you
use our Services. This
Privacy Policy does not
apply to any other web
service or digital
service that you may be
able to access through
the Services or any web
service or digital
services of NWP’s
business partners, each
of which have data
collection, storage, and
use practices and
policies that may differ
from this Privacy
Policy.
Remember that your use
of the Services is at
all times subject to the
Agreement (as the term
“Agreement” is defined
in our Terms of Use),
which incorporates this
Privacy Policy. Any
capitalized term used
but not defined in this
Privacy Policy shall
have the meaning in the
Agreement.
1.2.Information We
Collect
1.2.a.Personal
Information We Collect
Directly From You
We receive Personal
Information directly
from you when you
voluntarily provide us
with such Personal
Information, including,
without limitation, the
following:
1.2.a.1.contact data
(such as your name,
phone number, and e-mail
address);
1.2.a.2.demographic data
(such as your gender,
your date of birth and
your zip code);
1.2.a.3.insurance data
(such as your insurance
carrier, insurance plan,
member ID, group ID and
payer ID);
1.2.a.4.medical data
(such as your medical
history, your use of
Healthcare Providers,
and other medical and
health information you
choose to share with
us); and
1.2.a.5.we may also
collect additional
information, which may
be Personal Information,
as otherwise described
to you at the point of
collection or pursuant
to your consent. You may
still access and use
some of the Services if
you choose not to
provide us with any
Personal Information,
but features of the
Services that require
your Personal
Information will not be
accessible to you.
1.2.b.Information From
Third Party Sources
Some third parties, such
as our business partners
and service providers,
provide us with Personal
Information about you,
such as the following:
Account information for
third party services –
If you interact with a
third-party service when
using our Services, such
as Facebook (e.g.,
Facebook Like button and
social widgets), Google
(e.g., Google+, +1
button, and social
widgets), Twitter (e.g.,
Tweet button and social
widgets), and YouTube
(e.g., like button and
social widgets), or if
you share content from
our Services through a
third party social media
service, the third party
service will send us
certain information
about you if the
third-party service and
your account settings
allow such sharing. This
may include cookies and
usage data. The
information we receive
will depend on the
policies and your
account settings with
the third-party service.
You understand the
information transmitted
to us is covered by this
Privacy Policy; for
example, the basic
information we receive
from Facebook about you.
Analytics – We collect
analytics collected
directly and Google
Analytics, such as
cookies and usage data.
1.2.c.Information we
automatically collect
when you use our
Services
Some information, which
may include Personal
Information, is
automatically collected
when you use our
Services, such as the
following:
Traffic Data – We also
may automatically
collect certain data
when you use the
Services, such as (1) IP
address; (2) domain
server; (3) type of
device(s) used to access
the Services; (4) web
browser(s) used to
access the Services; (5)
referring webpage or
other source through
which you accessed the
Services; (6)
geolocation information;
and (7) other statistics
and information
associated with the
interaction between your
browser or device and
the Services
(collectively “Traffic
Data”). Depending on
applicable law, some
Traffic Data may be
Personal Information.
1.2.d.HIPAA and PHI
Under federal law called
the Health Insurance
Portability and
Accountability Act (“HIPAA”),
some demographic, health
and/or health-related
information that NWP
collects as part of
providing the Services
may be considered
“protected health
information” or “PHI.”
Specifically, if NWP
receives identifiable
information about you
from or on behalf of
your Healthcare
Providers, this
information is
considered PHI. HIPAA
provides specific
protections for the
privacy and security of
PHI and restricts how
PHI is used and
disclosed.
1.3.How We Collect
Information
We collect information
(including Personal
Information and Traffic
Data) when you use and
interact with the
Services, and in some
cases from third party
sources. Such means of
collection include:
When you use the
Services’ tools and
services, such as
searching for Healthcare
Providers;
When you voluntarily
provide information in
free-form text boxes
through the Services or
call our phone line;
If you use a
location-enabled
browser, we may receive
information about your
location and mobile
device, as applicable;
Through cookies, web
beacons, analytics
services and other
tracking technology
(collectively, “Tracking
Tools”), as described
below; and
When you use the
“Contact Us” function on
the Site, send us an
email or otherwise
contact us.
1.4.Tracking Tools,
Behavioral Advertising,
and Opt-Out Options
1.4.a.Tracking Tools
We may use tools
outlined below in order
to provide our Services
to, advertise to, and to
better understand users.
Cookies: “Cookies” are
small computer files
transferred to your
computing device that
contain information such
as user ID, user
preferences, lists of
pages visited and
activities conducted
while using the
Services. We use cookies
to improve or tailor the
Services, measure
performance, customize
user experiences with
the Services, and for
analytics and fraud
prevention. For more
information on cookies,
including how to control
your cookie settings and
preferences,
visit http://www.allaboutcookies.org.
Some cookies are placed
by a third party on your
device and provide
information to us and
third parties about your
browsing habits (such as
your visits to our
Services, the pages you
have visited, and the
links and advertisements
you have clicked). These
cookies can be used to
determine whether
certain third-party
services are being used,
to identify your
interests, and to serve
advertisements relevant
to you. We do not
control third-party
cookies.
Web Beacons: “Web
Beacons” (a.k.a. clear
GIFs or pixel tags) are
tiny graphic image files
embedded in a web page
or email that may be
used to collect
information about the
use of our Services, the
websites of selected
advertisers, and the
emails, special
promotions or
newsletters that we
send. The information
collected by Web Beacons
allows us to analyze how
many people are using
the Services, using
selected websites or
opening emails, and for
what purpose, and also
allows us to enhance our
interest-based
advertising (discussed
further below).
Web Service
Analytics: We may use
third-party analytics
services in connection
with the Services,
including, for example,
to register mouse
clicks, mouse movements,
scrolling activity and
text typed into the
Site. We use the
information collected
from these services to
help make the Services
easier to use and as
otherwise set forth in
Section 5 (How We Use
Your Information). These
analytics services
generally do not collect
Personal Information
unless you voluntarily
provide it and generally
do not track your
browsing habits across
web services that do not
use their services.
Mobile Device
Identifiers: As with
other Tracking Tools,
mobile device
identifiers help NWP
learn more about our
users’ demographics and
internet behaviors in
order to personalize and
improve the Services.
Mobile device
identifiers are data
stored on mobile devices
that may track mobile
device and data and
activities occurring on
and through it, as well
as the applications
installed on it. Mobile
device identifiers
enable collection of
Personal Information
(such as media access
control, address and
location) and Traffic
Data.
1.4.b.Behavioral
Advertising
We may use a type of
advertising commonly
known as interest-based
or online behavioral
advertising. This means
that some of our
partners use Tracking
Tools, such as cookies,
pixel tags, and web
beacons, to collect
information about a
user’s online activities
to display DRS ads to
the user based on the
user’s interests
(“Behavioral
Advertising”). Such
partners may include
third-party service
providers, advertisers,
advertising networks or
platforms, traffic
measurement service
providers, marketing
analytics service
providers, and other
third-party service
providers (collectively,
“Advertising Service
Providers”). Other
Tracking Tools used by
our partners may collect
information when you use
the Services, such as IP
address, mobile device
ID, operating system,
browser, web page
interactions, geographic
location and demographic
information, such as
gender and age range.
These Tracking Tools
help DRS learn more
about our users’
demographics and
internet behaviors.
1.4.c.Options for Opting
out of Cookies and
Mobile Device
Identifiers
Some web browsers allow
you to reject cookies or
to alert you when a
Cookie is placed on your
computer, tablet or
mobile device. You may
be able to reject mobile
device identifiers by
activating the
appropriate setting on
your mobile device.
Although you are not
required to accept NWP’s
cookies or mobile device
identifiers, if you
block or reject them,
you may not have access
to all features
available through the
Services.
You may opt out of
receiving certain
cookies and certain
trackers by visiting the
Network Advertising
Initiative (NAI) or the
Digital Advertising
Alliance (DAA) consumer
opt-out page, or by
installing the DAA’s
AppChoice app (for iOS;
for Android) on your
mobile computing device.
When you use these
opt-out features, an
“opt-out” Cookie will be
placed on your computer,
tablet or mobile
computing device
indicating that you do
not want to receive
interest-based
advertising from NAI or
DAA member companies. If
you delete cookies on
your computer, tablet or
mobile computing device,
you may need to opt out
again. For information
about how to opt out of
interest-based
advertising on mobile
devices, please
visit http://www.applicationprivacy.org/expressing-your-behavioral-advertising-choices-on-a-mobile-device.
You will need to opt out
of each browser and
device for which you
desire to apply these
opt-out features.
Even after opting out of
Behavioral Advertising,
you may still see NWP
advertisements that are
not interest-based
(i.e., not targeted
toward you). Also,
opting out does not mean
that NWP is no longer
using Tracking Tools —
NWP still may collect
information about your
use of the Services even
after you have opted out
of Behavioral
Advertising and may
still serve
advertisements to you
via the Services based
on information it
collects via the
Services.
This Privacy Policy does
not cover the use of
cookies and other
Tracking Tools by any
third parties, and we
aren’t responsible for
their privacy policies
and practices. Please be
aware that some cookies
placed by third parties
can continue to track
your activities online
even after you have left
our Services.
1.4.d.How NWP Responds
to Browser “Do Not
Track” (DNT) Signals
Some web browsers
(including Safari,
Internet Explorer,
Firefox and Chrome)
incorporate a “Do Not
Track” (DNT) or similar
feature that signals to
web services that a
visitor does not want to
have his/her online
activity and behavior
tracked. If a web
service operator elects
to respond to a
particular DNT signal,
the web service operator
may refrain from
collecting certain
Personal Information
about the browser’s
user. Not all browsers
offer a DNT option and
there is currently no
industry consensus as to
what constitutes a DNT
signal. For these
reasons, many web
service operators,
including NWP, do not
proactively respond to DNT signals. For more
information about DNT
signals, visit http://allaboutdnt.com.
1.5.How We Use Your
Information
We may use information
that is neither Personal
Information nor PHI
(including non-PHI
Personal Information
that has been
de-identified and/or
aggregated) to better
understand who uses NWP,
or otherwise at our
discretion.
We use information,
including Personal
Information, to provide
the Services and to help
improve the Services, to
develop new services,
and to advertise (for
example, to display NWP
ads on other web
services). Specifically,
such use may include:
Providing you with the
Content;
Responding to
correspondence that we
receive from you;
Contacting you when
necessary or requested;
Providing, maintaining,
administering or
expanding the Services,
performing business
analyses, or for other
internal purposes to
support, improve or
enhance our business,
the Services, and other
products and services we
may offer;
Customizing or tailoring
your experience of the
Services;
Notifying you about
certain resources,
Healthcare Providers or
services we think you
may be interested in
learning more about;
Sending you information
about NWP or our
products or Services;
Sending emails and other
communications that
display content that we
think will interest you
and according to your
preferences;
Combining information
received from third
parties with information
that we have from or
about you and using the
combined information for
any of the purposes
described in this
Privacy Policy;
Showing you
advertisements,
including interest-based
or online behavioral
advertising;
Using statistical
information that we
collect in any way
permitted by law,
including from third
parties in connection
with their commercial
and marketing efforts;
Fulfilling our legally
required obligations,
such as preventing,
detecting and
investigating security
incidents and
potentially illegal or
prohibited activities;
Resolving disputes;
Protecting against or
deterring fraudulent,
illegal, or harmful
actions; and
Enforcing our Terms of
Use and other
agreements.
1.6.How We Share Your
Information
We may share certain
information that we
collect from you, as
described in this
section:
Business Transfers: We
may transfer your
Personal Information to
another company in
connection with a
proposed merger, sale,
acquisition, or other
change of ownership or
control by or of NWP
(whether in whole or in
part). Should one of
these events occur, we
will make reasonable
efforts to notify you
before your information
becomes subject to
different privacy and
security policies and
practices.
Public Information and
Submissions: You agree
that any information
that you may reveal in a
review posting, online
discussion or forum is
intended for the public
and is not in any way
private. Carefully
consider whether to
disclose any Personal
Information in any
public posting or forum.
Your submissions may be
seen and/or collected by
third parties and may be
used by others in ways
we are unable to control
or predict.
Protection of NWP and
Others: We also may need
to disclose your
Personal Information or
any other information we
collect about you if we
determine in good faith
that such disclosure is
needed to: (1) comply
with or fulfill our
obligations under
applicable law,
regulation, court order
or other legal process;
(2) protect the rights,
property or safety of
you, NWP or another
party; (3) enforce the
Agreement or other
agreements with you; or
(4) respond to claims
that any posting or
other content violates
third-party rights.
Other Information: We
may disclose information
that is neither Personal
Information nor PHI
(including non-PHI
Personal Information
that has been
de-identified and/or
aggregated) at our
discretion.
1.7.Storage and Security
of Information
The security of your
Personal Information is
important to us. We
endeavor to follow
generally accepted
industry standards to
protect the Personal
Information submitted to
us, both during
transmission and in
storage. For example,
when you enter sensitive
information on our Site,
we encrypt that
information using Secure
Socket Layer (SSL)
technology. We maintain
industry standard backup
and archival systems.
Although we make good
faith efforts to store
Personal Information in
a secure operating
environment that is not
open to the public, we
do not and cannot
guarantee the security
of your Personal
Information. If at any
time during or after our
relationship we believe
that the security of
your Personal
Information may have
been compromised, we may
seek to notify you of
that development. If we
have your e-mail
address, you agree and
acknowledge that we may
notify you by e-mail or
text message to the most
recent e-mail address or
phone number you have
provided us.
1.8.How Long We Retain
Your Information
We retain Personal
Information for such
duration in NWP’s sole
discretion.
1.9.Information Provided
on Behalf of Children
and Others
As noted in the Terms of
Use, the Services are
not intended for use by
children and children
under the age of 18 are
prohibited from using
the Services. NWP does
not knowingly collect
any information from
children, nor are the
Services directed to
children. If you are
under 18, please do not
attempt to register for
the Services or send any
Personal Information
about yourself to us. By
accessing, using and/or
submitting information
to or through the
Services, you represent
that you are not younger
than age 18. If we learn
that we have received
any information directly
from a child under age
18 without his/her
parent’s written
consent, we will use
that information only to
respond directly to that
child (or his/her parent
or legal guardian) to
inform the child that
he/she cannot use the
Services, and we will
subsequently delete that
information. If you
believe that a child
under 18 may have
provided us Personal
Information, please
contact us at
communications@nwproviders.com
If you are between age
13 and the age of
majority in your place
of residence, you may
use the Services only
with the consent of or
under the supervision of
your parent or legal
guardian. If you are a
parent or legal guardian
of a minor child, you
may, in compliance with
the Agreement, use the
Services on behalf of
such minor child. Any
information that you
provide us while using
the Services on behalf
of your minor child will
be treated as Personal
Information as otherwise
provided herein.
If you use the Services
on behalf of another
person, regardless of
age, you agree that NWP
may contact you for any
communication made in
connection with
providing the Services
or any legally required
communications. You
further agree to forward
or share any such
communication with any
person for whom you are
using the Services on
behalf.
1.10. Other Web Services
The Services contain
links to or embedded
content from third party
web services. A link to
or embedded content from
a non-NWP web service
does not mean that we
endorse that web
service, the quality or
accuracy of information
presented on the non-NWP
web service or the
persons or entities
associated with the
non-NWP web service. If
you decide to visit a
third-party web service,
you are subject to the
privacy policy of the
third-party web service
as applicable and we are
not responsible for the
policies and practices
of the third-party web
service. We encourage
you to ask questions
before you disclose your
information to others.
You may have arrived at
the Services from, or
began your use of the
Services at, a
third-party web service,
including a third-party
web service that links
to NWP or embeds NWP
content. The presence of
such links or content on
third party web services
does not mean that we
endorse that web
service, the quality or
accuracy of information
presented on the non-NWP
web service or the
persons or entities
associated with the
non-NWP web service. You
may be subject to the
privacy policy of the
third-party web service
as applicable and we are
not responsible for the
policies and practices
of the third-party web
services. In addition,
the policies and
practices of third
parties do not apply to
your information,
including Personal
Information, obtained
pursuant to this Privacy
Policy.
1.11.Updates and Changes
to Privacy Policy
The effective date of
this Privacy Policy is
set forth at the top of
this webpage. We will
notify you of any
material change by
posting notice on this
webpage. Your continued
use of the Services
after the effective date
constitutes your
acceptance of the
amended Privacy Policy.
We encourage you to
periodically review this
page for the latest
information on our
privacy practices. Any
amended Privacy Policy
supersedes all previous
versions. IF YOU DO NOT
AGREE TO FUTURE CHANGES
TO THIS PRIVACY POLICY,
YOU MUST STOP USING THE
SERVICES AFTER THE
EFFECTIVE DATE OF SUCH
CHANGES.
1.12.Contact Us
If you have any
comments, concerns or
questions about this
Privacy Policy, please
contact us
at communications@nwproviders.com
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